Check-In and Check-Out
Check-in begins any time after 4pm. Our standard check-out time is at 11am.
You are more than welcome to arrive early and if your room is available, our Front Desk Team will be able to check you in. Any arrivals before 1PM will be subject to availability and may be subject to an early check-in fee of $25. Should your room not be available, you can always store your luggage with our bell staff.
Our standard check-out time is at 11am. For any check-out time after 11am, it is subject to availability on the day you depart and may be subject to an additional fee. To request a late check-out, please contact our Front Desk Team.
Resort App
When you checked-in, our agent should have given you a link to download our resort app that includes the following features:
- Request services and amenities
- Schedule wake-up calls
- Integrated Uber car ordering service
- Express check-out
- View Dining Menus
Housekeeping Policy
Our housekeeping services are designed to prioritize your comfort and cleanliness.
Refresh service is provided on days one through four of your stay, and will include the following:
- Trash Removal
- Making of beds
- Refresh of bathroom towels
Should your stay be longer than four nights, you will receive a full-housekeeping service every fifth day of your stay. It includes:
- Trash Removal
- Bathroom cleaned
- Replenish of bathroom towels and amenities
- Change of bed linens and making of the beds
- Dusting and cleaning of the floors
If your stay is beyond five days, the cycle above will be repeated.
Smoking Policy
This property is 100% Non-Smoking.
Smoking, vaping and cannabis are not permitted on property. Violation of any component of this policy will result in a $250.00 fine applied to the guestroom, and could be cause of eviction.Amenities
Enjoy amenities such as our 24-hour business center, state-of-the-art fitness center, and our pool complex with whirlpool spa and children's water playscapes.
Make your stay more memorable by adding in-room amenities such as chocolate covered fruit and a bottle of champagne!
Learn More Request In-Room AmenitiesShuttle to Theme Parks
Shuttle service is included with your room and will take you to all the major theme parks.
Shuttle ScheduleUniversal Partner Hotel
As a Universal Partner Hotel we were chosen based on quality, reputation and proximity to Universal Orlando Resort.
Guests staying at our hotel also can enjoy the following Bonus Benefits:
- Discounts on merchandise* at select Universal Orlando theme park locations
- Discounts on food and non alcoholic beverages at select Universal Orlando theme park locations and Universal CityWalk
- Free scheduled transportation^ to Universal Orlando theme parks
- And Much More!
Additional Questions?
If you have any additional questions or concerns, please see our FAQ page or contact our Front Desk Agents at 407-996-0900.
FAQ Page