Check-In and Check-Out
Check-in begins any time after 4pm. Our standard check-out time is at 11am.
You are more than welcome to arrive early and if your room is available, our Front Desk Team will be able to check you in. Any arrivals before 1PM will be subject to availability and may be subject to an early check-in fee of $25. Should your room not be available, you can always store your luggage with our bell staff.
Our standard check-out time is at 11am. For any check-out time after 11am, it is subject to availability on the day you depart and may be subject to an additional fee. To request a late check-out, please contact our Front Desk Team.
When you checked-in, our agent should have given you a link to download our resort app that includes the following features:
- Request services and amenities
- Schedule wake-up calls
- Integrated Uber car ordering service
- Express check-out
- View Dining Menus
Our housekeeping services are designed to prioritize your comfort and cleanliness.
Refresh service can be provided upon guest request and will include the following:
- Trash Removal
- Replenish of bathroom towels and amenities as required
Should your stay be longer than 7 nights, you will receive a full-housekeeping service every 5th day of your stay which includes:
- Trash Removal
- Bathroom cleaned
- Replenish of bathroom towels and amenities
- Change of bed linens and making of the beds
- Dusting and cleaning of the floors
Should you require housekeeping services, please advise the guest service agent at check-in or by noon the day prior to when the service is required.
This property is 100% Non-Smoking.Smoking, vaping and cannabis are not permitted on property. Violation of any component of this policy will result in a $250.00 fine applied to the guestroom, and could be cause of eviction.
Enjoy amenities such as our 24-hour business center, state-of-the-art fitness center, and our pool complex with whirlpool spa and children's water playscapes.
Make your stay more memorable by adding in-room amenities such as chocolate covered fruit and a bottle of champagne!Learn More Request In-Room Amenities
Shuttle to Theme Parks
Shuttle service is included with your room and will take you to all the major theme parks.Shuttle Schedule
Universal Partner Hotel
As a Universal Partner Hotel we were chosen based on quality, reputation and proximity to Universal Orlando Resort.
Guests staying at our hotel also can enjoy the following Bonus Benefits:
- Discounts on merchandise* at select Universal Orlando theme park locations
- Discounts on food and non alcoholic beverages at select Universal Orlando theme park locations and Universal CityWalk
- Free scheduled transportation^ to Universal Orlando theme parks
- And Much More!
If you have any additional questions or concerns, please see our FAQ page or contact our Front Desk Agents at 407-996-0900.FAQ Page