FAQs
Before you arrive, read our list of frequently asked questions and their answers. We’ve compiled a list of the most popular questions our guests ask us. If you have other questions that we haven’t answered here, to send us a message, and we’ll get back to you promptly.
Check-in begins at 4pm. Check-out is 11am.
Upon check-in, we will run an "authorization" on the card for the total room charges, plus $50 for guests staying between 1-4 nights and $100 for guests staying 5 nights or more per room for any potential incidental charges. The card will not be charged prior to the guest's check-out.
Bank Debit / Check Cards: If the debit/check card you are using is attached to a checking account, a hold will be placed on the account for the full anticipated dollar amount of your stay, in addition to $50 for guests staying between 1-4 nights and $100 for guests staying 5 nights or more, that is held in case of incidental charges.
These funds may be held by your financial institution for seven business days or longer after your departure.
Our Deposit and Cancellation policies can vary by package or rate plan. But generally, we require you to cancel your reservation no less than 72 hours notice, prior to check-in date, to avoid being charged for your reservation. Check your specific Confirmation Notice for any variations to this based on your specific package or rate plan.
Smoking is not permitted in hotel rooms. Smoking is permitted in designated outdoor smoking locations. Guests may request location information at check-in. Should evidence of smoking be discovered, a $250 fee will be assessed and charged to the credit card on file.
Please note: smoking marijuana is not permitted at any time, even in designated smoking areas.
We are pleased to offer a daily “trash and tidy” service that includes replacing used towels, removing trash, replenishing bathroom amenities (as needed) and remaking beds with existing linens. We do offer additional a la carte housekeeping services, including a full cleaning of your room, for an additional fee. Please contact our Front Desk for pricing and to schedule your service. We do require at least 24 hours noticed to schedule.
24/7 access to the Fitness Center in included in the $12.00 daily resort charge.
The hotel offers scheduled shuttles to Disney Theme Parks, SeaWorld Orlando Parks, Universal Studios Parks. The shuttle times will vary by season, depending on the hours of the theme parks. You can view the most current schedule here.
Yes, we are a pet friendly resort. The resort allows pets 25 lbs in weight or under of a non-aggressive breed. One pet per suite and there is a nonrefundable fee of $100 per stay. Pets must have up to date shot record details. Please call reservations to reserve pet friendly accommodations, 866.994.3157
There is a Concierge desk located in the hotel lobby where guests can purchase discount tickets (theme park tickets, dinner show tickets, etc.). Visit our concierge page here.
10:00 pm
The business center is located in the lobby. Complimentary high-speed Internet access is available.
Yes, we accept packages. There is a one-time fee of $10.00 per package. Please be sure it is addressed to: ARRIVING GUEST: (NAME ON YOUR RESERVATION). Packages without names of reserved arriving guests will be returned. Packages will be accepted 15 days before and 15 days after departure date. Any packages received after/before this time frame will be returned to the sender.
The rate does not include breakfast. The Lobby Bar and lounge, Marketing Place Cafe and pool side Grill and Bar are all perfect options to find delicious breakfast, lunch and dinner options.
Yes, our poolside Café is open from 7:00 am - 11:00 pm, and our Pool Bar opens at 12:00 pm daily. Hours are subject to change.
Yes. They are complimentary.
Yes and they are available upon request.