FAQs

Before you arrive, read our list of frequently asked questions and their answers. We’ve compiled a list of the most popular questions our guests ask us. If you have other questions that we haven’t answered here, to send us a message, and we’ll get back to you promptly.

What time is your Check in and Check out time?

Check in begins at 4:00 PM. Check out is at 11:00 AM.

Do you accommodate Late Check-out or early Check-in?

Yes, based upon availability. For information regarding a later check-out time, contact the Front Desk the evening before or morning of departure. For information regarding early check-in, contact the front desk the morning of arrival.

Will my credit card be charged when checking in?

Upon check-in, we will run an "authorization" on the card for the total room charges, plus $50 for guests staying between 1-4 nights and $100 for guests staying 5 nights or more per room for any potential incidental charges. The card will not be charged prior to the guest's check-out.

Bank Debit / Check Cards: If the debit/check card you are using is attached to a checking account, a hold will be placed on the account for the full anticipated dollar amount of your stay, in addition to $50 for guests staying between 1-4 nights and $100 for guests staying 5 nights or more, that is held in case of incidental charges.

These funds may be held by your financial institution for seven business days or longer after your departure.

What is included in the Resort Fee Charge?

The Avanti Palms Resort and Conference Center daily resort fee of $12.00 plus tax, per room, per night, will be added to the room rate and includes:

Scheduled theme park shuttles
Internet access
Fitness center access
Recreational amenities
Parking

How old do I have to be to stay at or check-in at your resort?

One person in the room must be 21 years of age or older. Guests arriving at the hotel under 21 by themselves will not be permitted to stay.

What is the cancellation policy?

Our Deposit and Cancellation policies can vary by package or rate plan. But generally, we require you to cancel your reservation no less than 72 hours notice, prior to check-in date, to avoid being charged for your reservation. Check your specific Confirmation Notice for any variations to this based on your specific package or rate plan.

What is Avanti Palms Smoking Policy?

Smoking is not permitted in hotel rooms. Smoking is permitted in designated outdoor smoking locations. Guests may request location information at check-in. Should evidence of smoking be discovered, a $250 fee will be assessed and charged to the credit card on file.

Please note: smoking marijuana is not permitted at any time, even in designated smoking areas.

Do you offer housekeeping service?

We are pleased to offer a daily “trash and tidy” service that includes replacing used towels, removing trash, replenishing bathroom amenities (as needed) and remaking beds with existing linens. We do offer additional a la carte housekeeping services, including a full cleaning of your room, for an additional fee. Please contact our Front Desk for pricing and to schedule your service. We do require at least 24 hours noticed to schedule.

Is there a fee to use the Fitness Center and what are its hours of operation?

Access to the Fitness Center in included in the $12.00 daily resort charge. Hours of operation are 7:00 AM to 11:00 PM daily.

Is there transportation available to/from the airport?

Cost per person and group rates are available through Platinum, they offer a variety of round trip transportation services. Call 407-492-8888 to arrange transportation.

Does the hotel offer shuttle service to theme parks?

The hotel offers scheduled shuttles to Disney Theme Parks, SeaWorld Orlando Parks, Universal Studios Parks. The shuttle times will vary by season, depending on the hours of the theme parks. You can view the most current schedule here.

Is there wifi available at the hotel?

Wireless connections are available in your room and the common areas of the hotel and are included in your $12.00 daily resort charge for an unlimited number of devices.

Is the hotel pet friendly?

Yes, we are a pet friendly resort. The resort allows pets 25 lbs in weight or under of a non-aggressive breed. One pet per suite and there is a nonrefundable fee of $100 per stay. Pets must have up to date shot record details. Please call reservations to reserve pet friendly accommodations, 866.994.3157

Is there a way to purchase theme park tickets at the hotel?

There is a Concierge desk located in the hotel lobby where guests can purchase discount tickets (theme park tickets, dinner show tickets, etc.). Visit our concierge page here.

What time does the pool close?

11:00 pm. Enjoy!

Does the hotel have a business center?

The business center is located in the lobby. Complimentary high-speed Internet access is available.

Does the hotel accept packages?

Yes, we accept packages. There is a one-time fee of $10.00 per package. Please be sure it is addressed to: ARRIVING GUEST: (NAME ON YOUR RESERVATION). Packages without names of reserved arriving guests will be returned. Packages will be accepted 15 days before and 15 days after departure date. Any packages received after/before this time frame will be returned to the sender.

I left an item at your resort. What do I do?

The Avanti Palms Resort Orlando has partnered with ILeftMyStuff.com in order to make the lost & found item return process easier. Just click on the website link, enter our Client ID "65897" and tell ILeftMyStuff about your item. Once your item has been recovered, ILeftMyStuff will coordinate with you on how you would like to have your items returned to you.

Frequently Asked Questions

Any Questions?