FAQs
Before you arrive, read our list of frequently asked questions and their answers. We’ve compiled a list of the most popular questions our guests ask us. If you have other questions that we haven’t answered here, to send us a message, and we’ll get back to you promptly.
Q: What Time Is Your Check In And Check Out Time?
A: Check in begins at 4:00 PM. Check out is at 11:00 AM.
Q: Do You Accommodate Late Check-Out Or Early Check-In?
A: Yes, based upon availability. For information regarding a later check-out time, contact the Front Desk the evening before or morning of departure. For information regarding early check-in, contact the front desk the morning of arrival.
Q: Do You Offer Housekeeping Service?
A: We are pleased to offer a daily “trash and tidy” service that includes replacing used towels, removing trash, replenishing bathroom amenities (as needed) and remaking beds with existing linens. We do offer additional a la carte housekeeping services, including a full cleaning of your room, for an additional fee. Please contact our Front Desk for pricing and to schedule your service. We do require at least 24 hours noticed to schedule.
Housekeeping COVID-19 Update 9/09/20
As we have all experienced changes in our lives due to COVID-19, our industry has also been affected. To maintain limited contact within your room, we have ceased our daily housekeeping services. However, should you require housekeeping services we would be delighted to provide them to you upon request. Those services will be limited to a "refresh" service which consists of sanitizing our top 10 touch points, trash removal, towel exchange and making of the beds.
Q: Do You Offer Cribs?
A: Yes. They are complimentary.
Q: Do You Have Extra Beds?
A: No. We do not offer extra beds at this time.
Q: Is There A Fee To Use The Fitness Center And What Are Its Hours Of Operation?
A: Access to the Fitness Center in included in the $12.00 daily resort charge. Hours of operation are 6:00 AM to 11:00 PM daily.
Q: Is There Transportation Available To/From The Airport?
A: Cost per person and group rates are available through Platinum, they offer a variety of round trip transportation services. Call 407-492-8888 to arrange transportation.
Q: Does The Hotel Offer Shuttle Service To Theme Parks?
A: The hotel offers scheduled shuttles to Disney Theme Parks, SeaWorld Orlando Parks, Universal Orlando Resort™. The shuttle times will vary by season, depending on the hours of the theme parks. You can view the most current schedule here.
Q: Is There Wifi Available At The Hotel?
A: Wireless connections are available in your room and the common areas of the hotel and are included in your $12.00 daily resort charge for an unlimited number of devices.
Q: Is There A Way To Purchase Theme Park Tickets At The Hotel?
A: There is a Concierge desk located in the hotel lobby where guests can purchase discount tickets (theme park tickets, dinner show tickets, etc.). Visit our concierge page here.
Q: What Time Does The Pool Close?
A: 11:00 pm. Enjoy!
Q: Does The Hotel Have A Business Center?
A: The business center is located in the lobby. Complimentary high-speed Internet access is available.
Q: I Left An Item At Your Resort. What Do I Do?
A: The Avanti Palms Resort Orlando has partnered with ILeftMyStuff.com in order to make the lost & found item return process easier. Just click on the website link, enter our Client ID "65897" and tell ILeftMyStuff about your item. Once your item has been recovered, ILeftMyStuff will coordinate with you on how you would like to have your items returned to you.
Q: Does The Rate Include Breakfast?
A: The rate does not include breakfast. The lobby bar and lounge, Market Place Café & Grill and Poolside Bar & Grill are all perfect options to find delicious breakfast, lunch and dinner options.
Q: Do You Have A Restaurant On Property And What Are The Hours?
A: Yes, our poolside Café is open from 7:00 am - 11:00 pm, and our Pool Bar opens at 12:00 pm daily. Hours are subject to change.
A: Yes. Dial 115 from your room phone to place your order and, for a small $2.00 fee, have it delivered directly to your guestroom.
Q: What Is Included In The Resort Fee Charge?
A: The Avanti Palms Resort and Conference Center daily resort fee of $12.00 plus tax, per room, per night, will be added to the room rate and includes:
- Scheduled theme park shuttles
- Internet access
- Fitness center access
- Recreational amenities
- Parking
Q: Will My Credit Card Be Charged When Checking In?
A: Upon check-in, we will run an "authorization" on the card for the total room charges, plus $50 for guests staying between 1-4 nights and $100 for guests staying 5 nights or more per room for any potential incidental charges. The card will not be charged prior to the guest's check-out.
Bank Debit / Check Cards: If the debit/check card you are using is attached to a checking account, a hold will be placed on the account for the full anticipated dollar amount of your stay, in addition to $50 for guests staying between 1-4 nights and $100 for guests staying 5 nights or more, that is held in case of incidental charges.
These funds may be held by your financial institution for seven business days or longer after your departure.
Q: Can I Pay For My Stay In Advance?
A: The resort does not offer any pre-payment options. For the safety and security of our guests, the guest checking in must provide their own valid credit or debit card, along with their photo identification, upon arrival at our resort for our Guest Service Team to process payment for the pending balance and continue with the check-in process.
Q: What Is The Check-In Age?
A: A guest of 21 years or older does need to be checking into the room, providing payment for the reservation, and staying in the same room. Our Front Desk will request an ID at check in and will need to confirm the guest’s age.
Q: What Is The Cancellation Policy?
A: Our Deposit and Cancellation policies can vary by package or rate plan. Guests will have 72 hours prior to arrival to cancel a reservation in order to avoid forfeiture of first night plus tax room deposit. This policy may not apply depending upon the promotion that a guest has selected to book. Check your specific Confirmation Notice for any variations to this based on your specific package or rate plan.
* Any cancellations made 24 hours prior to check-in for stays June 1 - December 17, 2020, will not incur any cancellation fees. *
Q: What Is Avanti Palms Smoking Policy?
A: Smoking is not permitted in hotel rooms. Smoking is permitted in designated outdoor smoking locations. Guests may request location information at check-in. Should evidence of smoking be discovered, a $250 fee will be assessed and charged to the credit card on file.
Please note: smoking marijuana is not permitted at any time, even in designated smoking areas.
Q: Is The Hotel Dog Friendly?
A: Yes, we are a dog friendly resort. The resort allows dogs 25 lbs in weight or under of a non-aggressive breed. One dog per suite and there is a nonrefundable fee of $100 per stay. Dogs must have up-to-date shot record details. Please call reservations to reserve dog friendly accommodations, 866.994.3157.
Q: Does The Hotel Accept Packages?
A: Yes, we accept packages. There is a one-time fee of $10.00 per package. Please be sure it is addressed to: ARRIVING GUEST: (NAME ON YOUR RESERVATION). Packages without names of reserved arriving guests will be returned. Packages will be accepted 15 days before and 15 days after departure date. Any packages received after/before this time frame will be returned to the sender.